Contact Us

Jacque Label is the women's clothing storefront of Northline Creative Ltd, a United Kingdom-registered company (registration number 17252506) selling to customers across Australia. One team looks after every message that comes in, so whatever your question is, you don't need to hunt for the right department — write to us here and we'll take it from there.

Get in Touch

Email: support@jacquelabel.com

Phone: +61 4 8500 2287

Business hours: Monday-Friday, 9:00 AM–5:00 PM, AEST (closed Saturday-Sunday)

This is our single general support channel, and it covers far more than returns. Use the email or phone number above if you want to check where your order is, if a delivery is running behind schedule, or if a parcel has turned up damaged or hasn't turned up at all. Our garments are dispatched from Asia, so we'll check the dispatch record and the tracking with Australia Post before coming back to you with a clear answer. Messages received outside business hours are picked up on the next working day.

To help us move quickly, please include the following where relevant:

• Your order number and the name the order was placed under
• The item or items your message concerns, including size and colour
• For a damaged or incorrect item, a couple of clear photographs
• For a delivery issue, the delivery address as entered at checkout

Our Registered Address

Northline Creative Ltd, Office 19309, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom

This is our company's registered office and is used for correspondence only — please do not post parcels or returns to this address. Approved returns go to 85 Grose St, North Parramatta NSW 2151, Australia, but only once our team has confirmed your return and issued instructions.

Returns

Always contact support before you send anything back. Speaking to us first means we can check that your item qualifies, tell you exactly where to send it, and note the return against your order so it isn't mislaid on arrival. Unannounced parcels are much harder for us to trace and process. Eligibility windows, condition requirements, and how refunds are issued are all set out in full in our Refund Policy.

Faster Answers on Our FAQ

If your question is a common one — sizing, fabric care, delivery estimates, payment options, or how an exchange works — you'll likely find it answered straight away on our FAQ page. It's worth a look before you write in, and it saves you waiting on a reply. Our Shipping Policy also explains processing and transit timeframes in detail.

Send Us a Message Below

Rather type it out here? A contact form sits further down this page — add your name, email address, phone number if you'd like a call back, and your message, then hit send. Submissions land in the same monitored inbox as support@jacquelabel.com, and one of our team will reply during the hours listed above. Sales made through jacquelabel.com are governed by Australian consumer law, and nothing on this page limits the rights you have under it.