Legal notice

This notice identifies the company behind Jacque Label and provides the statutory and contact particulars for the business that publishes and operates jacquelabel.com. It is provided so that shoppers, regulators and payment or advertising partners can verify who they are dealing with before, during and after a purchase.

The Company Behind This Store

Northline Creative Ltd is a United Kingdom-registered company. Jacque Label is a trading name of that company and is not a separate legal entity, so any contract you enter into when you place an order is a contract with Northline Creative Ltd.

Reaching a Human

Legal, regulatory and everyday customer enquiries all come through to the same team. Written contact is the quickest route, as it lets us attach your order number to a case file straight away.

Returns Address

Approved returns are received in Australia at 85 Grose St, North Parramatta NSW 2151, Australia. Please do not post anything back before you have contacted us and received return authorisation, as unannounced parcels cannot be matched to an order. The full procedure is set out in our Refund Policy.

What We Do

Jacque Label is an online-only retailer of women's clothing. We hold no physical shopfront, and our range is sold exclusively through jacquelabel.com to customers with delivery addresses in Australia. Once an order has been picked, quality-checked and sealed by our fulfilment partners, it is dispatched from Asia, and domestic delivery is completed by Australia Post with tracking supplied by email.

Applicable Law

Although the operating company is incorporated in the United Kingdom, this store sells into the Australian market, and our sales to Australian shoppers are governed by Australian consumer law. Nothing published on this website removes or limits the guarantees you hold under that law; where any wording in our policies appears to conflict with those rights, your statutory rights prevail. Our commercial terms are set out in full in the Terms Of Service.

Hosting

This website is hosted by Shopify Inc., 151 O'Connor Street, Ottawa, Ontario, Canada. Shopify Inc. supplies the storefront and checkout infrastructure only; it does not select, price, sell, ship or service the products listed here, and it is not a party to your purchase.

Intellectual Property

The Jacque Label name, logo, page copy, product photography and site design are owned by or licensed to Northline Creative Ltd. They may not be copied, republished or used commercially without our prior written consent, except where copying is permitted under Australian law.

Accuracy of This Website

We take care to keep product descriptions, sizing information, pricing and availability current. Should an error slip through, we reserve the right to correct it and, where an order is affected, to contact you with the option of proceeding on the corrected terms or receiving a full refund.

Where to Look Next

The following documents form part of the same published set and answer most questions that arise from this notice: Privacy Policy, Shipping Policy, Refund Policy, Payment Policy, FAQ and About Us.

If any detail above needs clarifying, write to us at support@jacquelabel.com and a member of the team will respond during published business hours.

Last updated: 20 August 2026