Privacy policy

Jacque Label is a Women's Clothing store trading online at jacquelabel.com. The store is owned and operated by Northline Creative Ltd, a United Kingdom-registered company (registration number 17252506) with its registered office at Office 19309, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom. Wherever this document says "we", "us" or "our", it refers to that company acting as the data controller for the Jacque Label storefront.

Our aim here is plain: to set out exactly what we learn about you when you browse or buy, why we need it, how long it stays with us, who else touches it, and what you can ask us to do with it. Reading this policy and continuing to use the store means you understand these practices. Questions are welcome at any time — see the contact section at the foot of this page.

Personal Information We Collect

Contact and delivery details — your first and last name, email address, phone number, and the shipping and billing addresses you supply at checkout.
Order records — the garments you have viewed, added to your cart, bought, exchanged or returned, order numbers, order value and delivery status.
Payment confirmation data — the payment method chosen, the last digits and expiry of a card, and whether a charge succeeded or failed. Full card credentials are captured and held by the payment processor, not by us.
Account and preference data — login credentials if you create an account, saved addresses, sizing preferences and communication settings.
Device and usage data — IP address, browser and operating system, referring page, and the pages you open on jacquelabel.com, collected via cookies, pixels and similar technologies.
Correspondence — anything you write to us by email, contact form or social message, including photos attached to a return or warranty enquiry.

Why We Process It

We rely on your information to accept and pack orders, arrange delivery, process refunds and exchanges, answer support tickets, keep the store secure against fraudulent transactions, meet accounting and tax duties, and — only where you have opted in — send occasional news about new arrivals and offers. Because Jacque Label orders are fulfilled from Asia, a limited set of details (recipient name, address, phone number and order contents) has to reach our fulfilment team and our delivery partner so the parcel can physically reach you in Australia.

Data Retention Periods

Order and transaction records are held for 5 years, the period required of us by Australian tax law for sales into our market.
Marketing contact details stay on our list until you unsubscribe; the moment you withdraw consent, we stop sending and remove you from the active audience.
Cookie and analytics identifiers set through jacquelabel.com expire 12 months after they are placed, unless you clear them sooner in your browser.

Security and Retention of Your Information

Access to customer records is restricted to the small number of people who need it, transmissions to and from our store are encrypted, and our platform and payment partners maintain their own technical controls. Even so, we cannot promise perfect security: no website, server or transmission method is completely immune to interception, error or unauthorised access, and we do not guarantee absolute protection.

How long a given record actually remains on file also depends on practical and legal factors beyond the fixed periods listed above — for instance whether your account is still open, whether we are still supplying you with services, whether a statutory or regulatory obligation compels us to keep the file, whether a dispute, chargeback or claim remains unresolved, and whether retention is necessary to enforce our policies or agreements.

How We Disclose Personal Information

We do not sell your personal information. We do pass it, in the amount needed for the task, to the following categories of recipient:

Our ecommerce platform and other vendors — Shopify, which powers this store, along with the hosting, email, analytics, customer-support and fraud-prevention vendors that perform services on behalf of Jacque Label.
Shipping partners — Australia Post, which receives the recipient's name, delivery address, phone number and parcel details in order to complete the final leg of delivery.
Payment processors — the providers behind Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Apple Pay, Google Pay and Shop Pay, which authorise your payment, handle refunds and screen for fraud.
Business transactions and legal obligations — a buyer, investor, successor or adviser in connection with a merger, financing, reorganisation, sale of assets or insolvency, and courts, regulators, tax authorities or law enforcement where disclosure is required by law or needed to establish, exercise or defend legal claims.

Third-Party Services

Jacque Label runs on Shopify. Shopify hosts this website and its checkout, and processes personal information on our behalf as an inherent part of supplying that platform to us. Some of the tools and apps we add to the store are likewise operated by third parties who process data strictly for the purposes we set.

International Data Transfers

A number of the providers we depend on — platform hosting, fulfilment in Asia, delivery, payment authorisation and customer-service tooling — operate from outside our home jurisdiction. That means your personal information may be sent to, stored in, or accessed from another country. Where such a transfer happens, we make sure it is covered by an appropriate legal mechanism, typically standard contractual clauses approved for that purpose or an equivalent safeguard such as an adequacy decision or a binding data protection agreement with the recipient, so your information continues to enjoy comparable protection wherever it travels.

Your Rights Over Your Data

Where the GDPR and comparable data protection laws apply to you, you may exercise the following rights free of charge:

Access — obtain confirmation of whether we hold information about you and receive a copy of it.
Correction — have inaccurate details fixed and incomplete details completed.
Deletion — ask us to erase your information where we no longer have a lawful reason to keep it.
Portability — receive the data you gave us in a structured, machine-readable format, or have it sent to another controller.
Objection — object to processing based on our legitimate interests, and opt out of direct marketing at any time.
Restriction and withdrawal of consent — ask us to pause certain processing, or withdraw a consent you previously gave, without affecting what we did lawfully beforehand.

Write to us at support@jacquelabel.com to make a request. We reply within one month and may ask for a little information to confirm the request genuinely comes from you. You also have the right to complain to your local data protection authority if you are unhappy with our response.

Children's Data

The Jacque Label store is built for adult shoppers and is not intended for anyone under 16 years of age. We do not knowingly gather personal information from children under 16, and we do not market to them. If you are a parent or guardian who believes a child under 16 has given us their details, contact support@jacquelabel.com and we will delete the record promptly.

Cookies and Tracking Choices

Cookies keep your cart intact, remember your preferences and let us measure which pages perform well. Non-essential cookies are set only with your agreement, and you can change or revoke that choice at any time through your browser settings or the cookie banner on jacquelabel.com. Blocking essential cookies may stop checkout from working properly.

Third-Party Websites and Links

Our pages sometimes link out to websites, social profiles or tools that we neither own nor control. We are not responsible for how those operators collect, use or secure your information, and their privacy and security practices are entirely their own. Including a link is not an endorsement of the site or its content, so please read the privacy notice of any external site before sharing personal details with it.

Governing Law and Related Policies

Jacque Label sells to customers in Australia, and our sales and consumer-facing terms are governed by Australian consumer law. This policy sits alongside our other store documents: Terms Of Service, Refund Policy, Shipping Policy, Payment Policy and Legal Notice. If any of them conflicts with this document on a matter of personal information, this Privacy Policy prevails.

Changes to This Policy

We update this policy when our tools, partners or legal duties change. The revised version takes effect once published on this page, and material changes will be highlighted at the top of the page or communicated by email where required.