Shipping policy

Jacque Label wants you to know exactly what happens between the moment you press "Pay" and the moment your parcel lands at your door. Below you will find our packing timelines,,, the carrier we hand your order to, what shipping costs, and the steps we take when a delivery goes wrong. This policy applies to every order placed through jacquelabel.com.

Where We Ship

We currently ship only within Australia. Orders with a delivery address outside Australia cannot be accepted, and if one is placed in error we will cancel it and refund the payment in full to the original payment method.

Where Your Order Is Dispatched From

Our women's clothing range is packed and dispatched from Asia by the production and fulfilment partners we work with directly. Keeping fulfilment close to the workshops that make our garments is what allows us to release small runs quickly and price them fairly. Our Australian returns address is 85 Grose St, North Parramatta NSW 2151, Australia — please only send items there once we have confirmed a return with you.

Estimated Delivery Times

  • Processing Time: 1-2 Days
  • Transit Time: 4-7 Days
  • Total Delivery Time: 5-9 business days from order to doorstep (processing plus transit combined)
  • Order Cutoff Time: 5pm AEST — anything received after this rolls into the next business day for processing

Business days run Monday to Friday and exclude Australian public holidays. The windows above are realistic estimates drawn from our own dispatch data, not guaranteed dates; sale periods, weather disruption, and carrier backlogs can stretch them by a few days.

How We Ship

Final-mile delivery in Australia is handled by Australia Post. Once your parcel has been scanned into the network we email you a tracking number, usually within 24 hours of dispatch. Please allow a day or two for the first tracking scan to appear before assuming something is wrong.

Shipping Rates

Shipping is calculated and shown in the cart total at checkout, with any free-shipping promotions flagged at the time. There are no separate handling or packaging fees added later — the figure you approve at checkout is the delivery amount you pay us.

Customs, Duties and Order Charges

Because your parcel travels from Asia to your address in Australia, it crosses an international border and is subject to Australian import formalities. Customs charges, import duties, goods and services tax, or carrier handling fees may therefore be assessed on a shipment. Where any such charge is raised, it is the responsibility of the customer as the importer of record, and it sits outside the amount collected by Jacque Label at checkout. We cannot predict these amounts in advance, as they are set by the relevant authorities rather than by us. We declare all shipments accurately and will provide any paperwork you need to clear a parcel — just ask.

Shipping Restrictions

We are unable to deliver to PO Box addresses, to military addresses (APO, FPO, or DPO), or to remote and restricted locations that our carrier does not service. If the address you supply falls into one of these categories, we will contact you to arrange an alternative street address before your order is dispatched. Orders that cannot be re-addressed within a reasonable period will be cancelled and refunded.

Failed Delivery Attempts and Parcels Returned to Sender

If nobody is available to receive your parcel, Australia Post will either leave it in a safe place, leave a card, or hold it at a nearby collection point. Uncollected parcels are held for a limited window and then sent back. Where a parcel is returned to sender because it went uncollected, because the address was incomplete or incorrect, or because delivery was refused, we will contact you to arrange re-dispatch at your cost, or issue a refund for the goods with the original delivery charge and any return costs deducted.

Delayed or Lost Parcels

Our combined processing and transit estimate is 5-9 business days, and we build a buffer on top of that before treating a parcel as lost. If your order has not arrived 15 business days after the order cutoff time that applied to it, please contact us via the Contact Us page with your order number. We will open an enquiry with Australia Post, and if the parcel cannot be located within a further 5 business days you may choose either a free replacement or a full refund of the amount you paid, including delivery. Nothing here limits your rights under Australian consumer law.

Damaged or Incorrect Items

Please check your order as soon as it arrives. Damaged, faulty, or incorrectly supplied items must be reported within 48 hours of delivery. So that we can resolve it quickly and raise a claim where needed, send us clear photos of the item, its packaging, and the shipping label. Once we have reviewed the evidence we will arrange a replacement or a refund at your preference — see our Refund Policy for the full process, and our FAQ for shorter answers to common delivery questions.

Address Changes and Cancellations

Because packing begins quickly, address amendments and cancellations can only be actioned before your order enters processing. Reach us through the Contact Us page as soon as possible and we will do everything we can, though we cannot alter a parcel already in the carrier network.

Last Updated

This Shipping Policy was last updated on 20 August 2026.

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